1. Check the factory seal
Most tubs have a foil seal under the lid and a shrink band or printed seal on the outside. It should be intact, evenly stuck and look factory-made. A torn, re-glued or missing seal is the first reason to say no.
2. Look for the batch number and best-before date
Original products print a batch (lot) number and a best-before date on the tub, usually inkjet or laser-printed on the bottom or the label. They should be clear, not smudged or peeling, and the batch number should match across tubs of the same batch.
Ask the seller which batch you are getting. We list the batch and best-before date on every product page.
3. Inspect the packaging
Look at print quality, spelling, colours and the barcode. Blurry logos, spelling mistakes, faded colours or a label that does not sit straight are warning signs. Compare the tub with photos on the brand's own website.
4. Be careful when the price is far too low
If a price is much lower than what other reputable sellers charge for the same product and size, ask why. Importing a product has real costs. A big gap often means an old, relabelled or counterfeit product.
5. Judge the seller, not just the product
A good seller makes these checks easy. Ask yourself:
- Do they show the batch number and best-before date?
- Do they have real contact details and answer your messages?
- Are the delivery terms and the price clear before you order?
- Can you check the product before you pay?
6. Use the brand's own checks
Many brands have an official website where you can look up products, or batch codes and QR codes on the pack. Check what your brand offers before you buy.
7. Trust your senses when you open it
A chemical or foul smell, clumps, an unusual colour, or a taste very different from the flavour on the label are reasons to stop using it. Keep the tub and contact the seller.
What to do if something looks wrong
Do not use it. Then:
- Photograph the tub, the seal and the batch number.
- Keep the packaging and your order details.
- Contact the seller the same day, and tell the brand.
- If you pay cash on delivery and the seal is broken at your door, refuse the parcel.
How we help
We list every product by batch with its best-before date on the product page, and we ship with cash on delivery so you can check the seal before you pay. If something is wrong, message us on Instagram or WhatsApp with your order number.
This guide is general advice. No single check proves a product is original, so use several together. If you feel unwell after using a supplement, stop and see a doctor.